Privacy Policy
Last updated: October 3, 2026
This Privacy Policy explains how Fox River AI ("Fox River AI", "we", "us") collects, uses and protects information when you visit foxriver.ai, talk to our website assistant, book a call, use a client dashboard, receive text messages from us, or view a demo website we built for your business.
1. Information we collect
- Information you give us: your name, email address, phone number, business name, and what you tell us — through our website chat assistant (including when you ask for a free preview), the call booking form, email, or your client dashboard.
- Client account information: your business details, the notification choices you make, and requests you send us. Payments are processed by Stripe; we never see or store your full card number.
- Text message consent records: when you opt in to texts, we record the phone number, the date and time, where you opted in, and the wording you agreed to.
- Publicly available business information: to build a demo website for a business, we use information the business has published — such as its Google business listing, website and public social media profiles (name, address, phone, hours, photos, logo and reviews).
- Usage information: basic technical information such as your browser type and IP address, and whether a demo website we built has been opened. We use cookies only to keep you logged in and to operate the site — not for advertising.
2. How we use information
- To respond to you, schedule and hold calls you book, and provide the services you ask for.
- To run client accounts: project updates, edit requests, billing and support.
- To send the emails and text messages you have chosen to receive.
- To build and improve demo websites and our services.
- To keep our services secure and comply with the law.
3. Text messages (SMS)
Fox River AI sends text messages only to people who have opted in — for example by entering their phone number and tapping Book on a booking form (our call booking page, the booking card in our website chat assistant, or the booking card in a demo website's chat assistant), where the text-message terms (rates, HELP and STOP) are shown right under the Book button; or by ticking the text-message consent box in their notification settings. Booking texts are only about that booking. Messages may include booking confirmations, account and project notifications, and alerts you have chosen. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message; you'll get one final message confirming you're unsubscribed. Reply HELP for help, or email support@foxriver.ai. Opting in is never a condition of buying anything.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent are never shared with any third party, except with the SMS provider that delivers our messages (Twilio) solely to send them.
4. How we share information
We don't sell personal information. We share it only with service providers who help us run Fox River AI, and only as needed for them to do that work:
- Twilio (text messages), Resend (email), Stripe (payments), Supabase (database and client logins), Render (hosting), Anthropic (the AI that powers our chat assistants and helps build demo sites), Google (business listing data) and Apify (collecting public business information).
- When required by law, or to protect the rights and safety of Fox River AI, our clients or others.
5. Our AI chat assistants
Messages you type into our website assistant, or into the assistant on a demo website, are processed by our AI provider to generate replies. Please don't share sensitive information such as payment card numbers or passwords in chat.
6. How long we keep information
We keep information for as long as we need it to provide our services and meet legal and accounting obligations, then delete it. Text message opt-out requests are kept so we can honor them.
7. Security
We use reasonable safeguards — encrypted connections, access controls and trusted providers — to protect your information. No method of transmission or storage is completely secure.
8. Your choices
- Change which emails and texts you get in your dashboard's notification settings, reply STOP to any text, or use the unsubscribe details in our emails.
- Ask us to access, correct or delete your information by emailing support@foxriver.ai.
- If you own a business we built a demo website for and would like it taken down, email us and we'll remove it.
9. Children
Our services are for businesses and are not directed to children under 13. We don't knowingly collect information from children.
10. Changes to this policy
If we make changes, we'll update the date at the top of this page. Significant changes will be communicated to clients by email.
11. Contact us
Fox River AI · Aurora, Illinois
Email: support@foxriver.ai · Website: foxriver.ai